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Technical Support Engineer Services

Hire Technical Support Engineer

Technical Support Engineer Services

Technical support engineers at SPGS are experts in diagnosing and troubleshooting both software and hardware issues faced by customers, assisting them with application and program installations. Our technical support services are provided through various communication channels, including phone calls, emails, and more.
Startups may not have the budget to hire proficient technical engineers in-house, which is why many opt for remote technical support employees.
By hiring SPGS’s technical support engineers, you can gain a competitive edge at a cost-effective price. Our exceptional engineers provide enterprise-level assistance, swiftly resolving all technical issues to enhance customer satisfaction.

Our Technical Support Engineers Offer:

  • Close collaboration with customers to identify operating system issues and provide effective solutions.
  • Regular updates to customer query records to ensure clear communication and tracking.
  • Email and chat support for resolving simple technical issues; for complex matters, we provide assistance via phone calls or in-person visits.
  • Proper logging of all technical issues to maintain accurate records.
  • Prioritization and management of technical issues to ensure timely resolutions.
  • Escalation of unresolved problems to relevant internal departments for further assistance.

SPGS Advantages

  • Single Point of Contact
    Our team consolidates all input and output information at a single point, ensuring reliable communication and informed decision-making. We offer competitive pricing structures, enabling you to maintain control over your costs.
  • Experienced Team
    SPGS boasts a highly experienced team that effectively applies their skills to solve complex tasks with innovative ideas, assisting one another to meet client requirements efficiently.
  • Domain Experts
    SPGS handles both engineering and non-engineering projects. Each client project is assigned to domain experts, ensuring optimal output and maximum client satisfaction. We are recognized as specialists in every field we serve.
  • Data Security
    SPGS is ISO 27001 certified and follows stringent data security protocols, ensuring high levels of protection for our clients. Our comprehensive security measures are supported by advanced software and regular monitoring to prevent data breaches. Unauthorized access to our facilities is strictly prohibited, and we sign NDA contracts with clients before outsourcing any products or services
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